In general, we will replace bamboo that has died within 12 months of the date of pick up provided buyer provides receipt of purchase and returns the entire dead specimen. Bamboo that dies after February will be replaced the following year since we only dig bamboo during its optimal transplanting time in January and February. However, decisions regarding replacement are made on a case-by-case basis to insure that Kanapaha Botanical Gardens is the party at fault. We are not responsible for the replacement of plants that, for example, are not adequately covered/protected during transport and prior to planting, planted outside of their suitable survival range or that show signs of obvious neglect. Kanapaha's staff is skilled in the selection and excavation of the clumps we sell and survival is nearly 100% if the plants receive proper care. Therefore, we will not assume responsibility in situations where a large proportion of a bamboo order dies, as this suggests they received inadequate care after purchase. We sell bamboos that grow well in north Florida under normal weather conditions and cannot be held responsible for losses caused by extreme and unusual weather events or other natural phenomena beyond our control such as running bamboos dying back after flowering or ornamental varieties of bamboo reverting back to their original form. We do not replace bamboos that we replaced the previous year.
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